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Fixing Hotel Staffing Challenges with Master Vendor Solution

One hire can make all the difference. See how we helped turn things around:

  • Problem
  • Solution
  • Result

Multiple Staffing Challenges Threatened Hotel Chain Guest Experience

One of the top-tier hotel brands was suffering from continuous staff turnover, poor service, and employee absenteeism. Collaborating along several staffing agencies was proving to be costly and burdensome. The absence of a systematic plan was resulting in a chaotic state of affairs. Having no staffing plan meant hiring on short notice was commonplace, which reduced the service and operational standards.

Guests received subpar services including delayed check-ins, erratic housekeeping, and interrupted dining which tarnished customer satisfaction ratings and fueled unfavorable reviews.

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Single-Source Staffing Model Simplified Hotel Workforce Challenges

We set up a master vendor program to unify their staffing requirements. Coordinating all agencies allowed us to streamline the hiring process, improve pay rates, and have better control over employee workflows. Having a single point of contact expedited communications and gaps in staffing were addressed promptly. A workforce analytic monitoring system was also deployed to study hiring patterns, determine busy times, and guarantee proper employee planning.

Stronger compliance monitoring also was implemented to cover labor regulations, safety, and quality of work issued to staff.

Streamlined Operations, Lower Costs, More Reliable Service

The hotel chain was able to lower costs associated with staffing by 18% while improving staff dependability by 40% and reducing administrative task time by 50%. They were able to simplify and standardize the hiring process, which allowed them to focus on providing the best experience for guests. With a more stable workforce, guest satisfaction scores, online ratings, and repeat bookings improved.

The consolidated staffing system also benefited the hotel in the long term, enabling expansion without encountering the same workforce problems.

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The Difference

What Makes Our Master Vendor Services Special?

We offer a straightforward approach that brings realimprovements to your
staffing process. Here's how:

One Point of Contact

We take care of all your suppliers, so you only need to reach out to one person. There will be much less room for misunderstanding and wasted effort as a result. You will be able to focus on enhancing your efficiency since everything will be made exceptionally simple.
 
 

Better Cost Management

Our master vendor program is designed to help you get a handle on your finances and really understand them. We collaborate with you in setting fair fees, monitoring expenditures, and finding ways to save money and maintain quality. This means you'll get more bang for your buck, make smarter budget choices, and plan for the long haul.

Quality Assurance

We choose and keep an eye on all our suppliers to make sure they meet your standards. Having regular reviews and feedback helps keep service levels high with all our suppliers. So, this leads to a steady quality in your team, improved performance, higher retention, and overall satisfaction.
 

Easy Supplier Management

It’s super simple to handle multiple suppliers with our streamlined approach. We take care of supplier relationships, manage contracts, and keep an eye on performance tracking. So, this means you’ll have less paperwork to deal with, which leads to more efficiency, better compliance, lower risk, and an easier hiring process for your company.

Clear Reporting and Insights

We give you simple, useful reports that show how your program is performing. Track costs, supplier performance, and workforce metrics all in one place. This means better decisions based on clear information, optimized recruitment strategies, and long-term workforce planning.
 

Smooth Staffing

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Exquisite Staffing

One partner for all your workforce needs.

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